At Haji Tea our goal is your complete satisfaction. By law, customers within the European Union have the right to a ‘cooling off period’ within seven working days of their purchase being delivered. If within that time you are not completely satisfied with your purchase, please contact us to return it and get a prompt refund. If you decide to return an item to us during this period, you will be entitled to a refund of the cost of the item and the delivery charge, we will not refund the return charge.
If you are however returning the items because there is an error with your order or they are damaged, faulty or in any way defective then we will refund the delivery and return fee on receipt of the goods.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us via our website or e-mail: info@hajitea.com
Please use the original packaging if possible. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
